Please view our terms and conditions below
Quoting our Tour Prices: The price quotes are inclusive of all transportation as per the itinerary, park entrance fees, permits where applicable, drivers Expenses and third party insurance for the vehicle, The rates are not inclusive of accommodation while in Kampala if a client is already in Kampala, travelers Insurance (which should be purchased individually if required), local airport departure tax, visa fees, tips, soft driks and alcoholic beverages, telephone calls, laundry and other personal expenses, some of the cost can be paid at the hotels.
Booking Made with Green Rock Safaris: when booking your holiday direct with Green Rock Safaris, please quote the tour number of your own specialized itinerary if applicable, intended date for arrival and departure, number of people traveling in your party, accommodation preferences and flight details, if known. This will ensure that our arrangements are to your satisfaction and concise. Gorilla trekking generally requires a minimum of 3 – 6 month advance booking for permits this done by cash payment in advance. Children under 12 years are not allowed to track chimpanzees and children under 16 years are not allowed to trek the gorillas. Getting a gorilla permit is not a guarantee of seeing a gorilla. Local conditions sometimes mean that access to the gorillas is made impossible at short notice. We are unable to accept liability for any circumstance that might lead to gorilla viewing being cancelled, whether it is closure of the National Park or borders; absence of the gorillas; security changes. Refunds are at the discretion of the relevant authority and we cannot accept liability for them. There is no refund for any fees paid for the gorillas and chimpanzee, however we will try to claim refund from relevant authorities but can not guarantee that this can me done.
Note: that the chances of seeing the gorillas stand at 98%.
How you can make Payment: We require that when you confirm your trip it would be nice to commit a 50% deposit payment by Bank transfer required 6 month before the intended departure, you can pay the balance to us 30 days prior to commencement of the tour. Green Rock Safaris will receipt your payment, thereby confirm your safari. If a Booking is made within 30 days of departure, the entire amount must be paid at the time of confirmation and the notes should be in the series (year) of 2006 above not below.
Our Mode of payment: All prices are quoted in US dollars and or Euros. You may pay by cash to Green Rock Safaris by transfer of finances to our Bank account. Foreign currency cheques, TC’s and payment by credit card may be accepted subject to bank charges at the prevailing rate (as of now this requirement is only made on cash basis), based on local currency can be accepted at the current dollar buying rates. Cheque and TC’s may incur manager’s discretion service charge. Payment may be done in advance by Bank transfer, Western Union, Money Gram if prior notice is given on E-mail we can advice on the best method to use.
Cancellation after booking payment has been made: We will make full refund if cancellation is made in writing within 120 days of the booking and prior to the commencement of the safari. Refund on all prepaid money will be based on tour deposits. Generally there is a 20%charge on cancellations within 100 days, 30%charge on cancellations within 60-99 days, 50% charge on cancellations within 40-59 days, 75% charge within 15-39 days, and 100% charge within 0-14 days. We reserve the right to deduct all the expenses incurred from any money paid. Gorilla and Chimpanzee permits are non refundable.
Groups Tour leader: A bona fide Group tour leader discount may be offered for every: mini of 30 clients 100% discount for one tour leader, mini of 52 – 60 clients 100% for 2 tour leaders and 62 and above clients 100% for 3 tour leaders will get free accommodation in half twin (i.e. sharing room). If staying in single, single room supplement will be charged accordingly. The tour leader discount applies only on accommodation, but other extras i.e. food, drinks, flights and all optional services are charged accordingly.
Note: The hotels will require final rooming list 30 days prior to the group’s arrival
A Tour Alteration: Whereas we want to ensure your comfort and safety we reserved the right to alter any route or arrangement, to cancel the operation of any scheduled tour should the conditions necessitate if that happens you shall be notified as early as may be practical by email or telephone call. The right is also reserved to decline, accept or retain any member of the tour at any time. Should you fail to join a tour, join it after departure of leave prior to completion; no tour fare shall be refunded.
Transferring a Booking: In the event that you’re unable to travel due to extraordinary circumstances, we may transfer your booking to another party or date provided the arrangements remain the same and if suppliers (airlines, hotels, lodges etc) are ready to accept the transfer; however Gorilla permits are not transferable
Type of Transport we Use: Green Rock Safaris, Operates a fleet of comprehensively insured vehicles and the mode of transport utilized will be dependent on the number of clients and the route taken based on the specification of the chosen itinerary. Fully trained and experienced English speaking driver/guides are provided.
When Viewing Animals on Safari: Caution is advised when viewing the animals, please be advised that there are no guarantees. It is a privilege to see animals in their natural habitat, but keep a safe distance while taking the photographs. A gorilla permit guarantees you will trek gorillas after payment to their location but does not guarantee that the gorillas will be in plain sight.
Selected Accommodations while booking: Based on twin bedded rooms or tents with private bathrooms where it’s possible. Single rooms may be available with the payment of a supplement fee but can not always be guaranteed. Some facilities have available double beds upon request.
Parents traveling with Children: When parents travel with their Children of ages under 12 years, they will share a room with two adults will pay 50% – 75% and Children below 5 years travel free of the rate quoted except on air, safaris, adventure programs, gorillas or chimpanzee trekking where they are charged adult fees. Some wildlife lodges and tented camps accommodate a maximum of 2 persons per room an extra bed will not be provided in the room. Other restrictions may apply from time to time. Children rates are available on request for the tour.
Required Travel Insurance: You are advised to buy travel insurance through you Agent before coming to Uganda, but local evacuation coverage is available in the unlikely event of a medical emergency during the tour. Please request this at the time of booking in-case you require us to purchase this for you, and it will depend on how many days you will spend in Uganda.
Booking Liability: All bookings are accepted on the specific condition that Green Rock Safaris and its agents act only as agents of passengers in all matters relating to accommodations, tours, transport, and many others; We shall not be liable for any injury, delays, loss or damage in any manner whatsoever or should there be the incident that an airline discontinues flights on certain routing or change scheduled timetables resulting in missed connections etc. Should an amendment in a routing or itinerary be necessary we will re quote you accordingly.
Our company reserves the right to employee subcontractors to carry out all or part of the services agreed to be supplied. Green Rock Safaris liability to passengers carried in its own vehicles is governed by respective laws of the country. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises. Finally, whilst every care is taken, Green Rock Safaris is not held responsible for loss or damage to baggage during your travel.
Your Complaints/ Claim to refund: If the clients has a complaint/refund query about any aspect of his/her holiday it should be reported immediately to Green Rock Safaris local representative in the country who will do them best to resolve the matter during the safari. If the problem is not resolved to the client’s satisfaction any further complaint/refund query should be made by client in writing to the Company not later than 30 days following completion of the holiday. Failure to do this may mean for future claim against Green Rock Safaris. There will be no refund on un-utilized services.
The Force Majeure: Force Majeure means any event which the Company has no control over and even in circumstances where all due care was taken the event could not have been avoided or foreseen. However, it must be understand that, such participation will be at your own risk and we have no responsibility for your safety.
Green Rock Safaris will not accept liability or pay compensation where the performance of our service is or affected by any event which the company and or the supplier of the service in question could not, reasonably foresee or avoid. Such events include war, riots, civil strife, border closures, unexpected government acts, terrorist activity, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, road closures, epidemics, quarantines, dangers incident to lake, land and air travel, and all similar events outside the Company’s control.
Green Rock Safaris reserves the right to revise cost of the safari without prior notice written or otherwise to against the general increase in prices of other service providers (Hotels, Fuel, National Parks fees, food prices etc). Before full confirmation, we also reserve the right to withdraw a tour or any part of it, to make such alterations in the itinerary as desirable, to refuse to accept or retain as a member of any tour any person at any time, and to pass on to tour members any expenditure or losses caused by delays or events beyond our control.